Customer Service Representative (Mandarin/Cantonese/Cambodian fluency required)

Customer Service Representative

(Mandarin/Cantonese/Cambodian fluency required)

Palmerston North Central, Manawatu


  • Are you looking for an opportunity to join New Zealand’s Retail Employer of the Year?
  • Are you expert at providing amazing service, enjoy sales and building strong relationships with customers?
  • Verbal and written fluency in Mandarin, Cantonese or Cambodian?

Mix of working from our client’s office in Palmerston North and from home – this is a 40 hour per week opportunity Monday to Friday 8.30am to 5.00pm

Our client does require candidates to be located near the Palmerston North office to attend training for the first 4 weeks, team meetings and ongoing training days when required.

About The Company

Our client is one of NZ’s biggest companies which owns New World, Gilmours, PAK’nSAVE and Four Square. Its Customer Service Team all play a vital role in supporting the company’s network of 330+ stores across the North Island.


About the role

These roles focus on building and retaining relationships with the company’s valued customers, ensuring an exceptional and professional level of customer service is provided in a timely manner. You will be the voice of the business and need to be able to problem solve as you go!

Your day will involve answering internal/external customer queries and phone calls, ensuring that all calls, queries, complaints and inquiries are investigated and logged in the Customer Relationship Management System, generating referrals to the appropriate store or business unit where appropriate and making outbound calls to both internal and external customers.


About you

This opportunity will require you to think on your feet and problem solve so you will be a quick learner, have excellent customer service focus and previous experience in a contact centre environment with the ability to work unsupervised.

You must be fluent in Mandarin, Cantonese or Cambodian and English both verbal and written, and if you have previous hospitality experience this would be ideal.

Familiar with SAP and Microsoft Office products, previous experience using WeChat and sales experience will be preferred.

You may have worked in a similar environment or be looking to enter the customer service field where you can utilise your fantastic phone manner, and excellent interactive and written communication skills.

These opportunities will require you to think on your feet and enjoy problem solving so you will be a quick learner.

Experience awesome. Achieve Awesome. Be awesomely you.

The company is proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from all regardless of who you are or what you do. It welcomes courageous behaviour, encourages togetherness, inspires their people to be their best selves in the Foodies whānau, but most importantly the company celebrates their people - their taonga, every day for being uniquely them.

If this challenging but rewarding role sounds exciting to you, we encourage you to apply early. If you would like to have more information about the company and the position, please contact Christine at or simply add Chrissietaonz to your WeChat. All applications and conversations will be kept highly confidential. Only shortlisted candidates will be contacted about this position.


Don’t delay, APPLY NOW.