Technical Support Engineer
- A small but growing team
- Exposure and career path to the international business
- A leading technology company in the electronic security industry
Our client is a world leading IoT solution provider with video as its core competency. Featuring an extensive and highly skilled R&D workforce, it manufactures a full suite of comprehensive products and solutions for a broad range of markets.
The company has established one of the most extensive marketing networks in the industry, comprising 59 overseas regional subsidiaries, to ensure quick responses to the needs of customers, users and partners. Due to business growth, we are looking for a highly motivated and experienced Technical Support Engineer for the Auckland branch.
Job Responsibilities:
- Provide quality technical support such as selecting products, on-site support, requirements collection and analysis, designing solution, PoC support and product/solution demonstration
- Troubleshoot to ensure all customers’ issues are resolved timely
- Deliver product promotions to customers regularly including new features and new product introduction, demonstrations, marketing activities and training
- Partner with customers to support on project delivery and maintenance requests including the installation guide, function demonstration, operation guide and issue resolving service etc.
- Deliver a professional level of service at all times and record each case
- Prepare correspondence and/or reports as required
- Communicate and coordinate with Region and HQ R&D and technical support team for achieving customer’s specific requirements
- Provide training or coaching to distributors’ technical support team to develop their problem solving ability
- Product and solution local testing for the introduction of new products
- High quality achievement based on quarterly performance KPI plan
Requirements:
To be successful for this role you must be able to display the following:
- Fluent in both English and Mandarin
- At least 2 years' practical experience within the electronic security or IT industry
- Strong IT/IP skills
- Solution driven and high attention to details
- Excellent interpersonal and communication skills
- Strong ability to prioritise tasks under pressure
- Outstanding customer service skills
- High hands on and learning ability
The new Technical Support Engineer will receive product training upon commencing in the role.
If the above sounds exciting to you, we encourage you to email your CV as soon as possible to info@chiwijobs.com.